Terms & Conditions

Detailed description of goods and/or services
ESCAPE4FUN (Pty) Ltd, trading as ESCAPETRIX is a business in the entertainment industry that markets team building events, called escape games.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of email.

Export restriction (Optional)
The offering on this website is available to South African clients only

Return and Refunds policy
The provision of goods and services by ESCAPETRIX is subject to availability. In cases of unavailability, ESCAPETRIX will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee. There will be no refunds for cancellations made less than 48 hours prior to the booked date, however, a new date and timeslot may be sceduled in such a case.

Customer privacy policy
ESCAPETRIX shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted
Payment may be made by bank transfer into the ESCAPETRIX bank account, the details of which will be provided on request, or with cash on arrival.

Responsibility
ESCAPETRIX takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile
This website is governed by the laws of South Africa and ESCAPETRIX chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 276 Main Road, Monte Rosa Building, Paarl, 7646

Variation
ESCAPETRIX may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by ESCAPE4FUN (Pty) Ltd (private company) based in South Africa trading as ESCAPETRIX and with registration number 2015/274180/07.

Escapetrix contact details
Support : admin@escapetrix.com
Support: (021) 300 0447